Observe
Walk through the process with the people closest to the work and understand how it actually operates today.
Process Improvement & CI Coaching
Turn Continuous Improvement Into a Repeatable Management Habit.
Work with an experienced Presto coach to map how work really flows, identify waste, structure improvement opportunities and make sure the takeaways become owned actions rather than workshop notes.
Practical CI coaching, not theory.
Use SIPOC, TIMWOODS, process walkthroughs and structured improvement exercises on the client's real work.
EXISTING ASSET / FUTURE IMAGE
SIPOC
Coach + Team Mapping a Real Process
Preferred future visual: facilitator and client team working through a SIPOC or process walkthrough with the Presto workbench visible.
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Learn by Improving Real Work
Use the Coaching Session to Make Progress on the Process.
The coach can facilitate structured improvement exercises using the client's real operating processes. The aim is to build capability while producing useful outputs that the team owns and continues after the session.
Map
Use SIPOC and other structured templates to capture flow, handoffs, inputs, outputs and ownership.
Analyze
Identify waste, friction, capability gaps and recurring causes using TIMWOODS and other CI techniques.
Act
Turn the takeaways into homework, action plans or PDCA improvement work owned by the client.
SIPOC & Process Mapping
Suppliers & InputsClarify what the process depends on and where inputs originate.
Process StepsCapture the core flow and the activities that actually create the output.
Outputs & CustomersDefine what the process produces and who relies on it.
Cross-Functional HandoffsExpose the points where ownership shifts and friction often accumulates.
Help Teams See How the Work Really Flows.
Presto's coaching team is highly experienced in building SIPOCs and running information-extraction exercises that bring process knowledge out of people's heads and into a shared view.
The coach can facilitate the discussion, challenge assumptions and help the team document the process clearly, while keeping ownership of the takeaways with the client.
EXISTING ASSET / FUTURE IMAGE
→
Digital SIPOC Workbench
Preferred future visual: a clean Presto SIPOC showing suppliers, inputs, process, outputs and customers with cross-functional touchpoints.
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TIMWOODS Waste Analysis
Teach Teams to See Waste That Has Become Normal.
One of the strongest CI skills is learning to recognize inefficiency in everyday work. The coach can help teams use TIMWOODS to identify waste, quantify it where useful and turn observations into structured improvement opportunities.
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5 WHY
From Waste Observation to Root Cause
Preferred future visual: waste item or process issue flowing into a 5 WHY/root-cause exercise and then into an improvement action.
Solve the Right Problem
Frame the ProblemState the issue clearly enough that the team is solving the same problem.
Challenge AssumptionsUse structured questioning to distinguish symptoms from causes.
Capture EvidenceDocument the reasoning and supporting observations so it can be reviewed later.
Agree the ResponseTurn the analysis into an improvement action that has an owner and a timeframe.
Move Beyond the Symptom Before Launching the Fix.
When an improvement opportunity is important enough to act on, the coach can help the team investigate the underlying cause rather than jumping immediately to a solution.
5 WHY, structured root-cause discussion and related Presto templates can be used to make the problem easier to communicate and the corrective action more credible.
Process Walkthroughs
1Validate the process map with the wider team.
2Collect missing data or evidence identified during the walkthrough.
3Complete agreed waste or root-cause analysis.
4Return with proposed actions for review at the next coaching session.
Facilitate the Walkthrough. Leave the Ownership With the Client.
The coach can facilitate process walkthroughs and structured workshops, helping participants observe the work, ask better questions and capture the most useful information.
The expectation is that the client owns the resulting actions. Homework can be assigned between sessions so process owners continue validating maps, gathering evidence and progressing improvement work themselves.
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↻
Walkthrough → Homework → Review
Preferred future visual: a recurring coaching cycle showing facilitated observation followed by client-owned follow-up and review.
For Operational Leaders
Build Improvement Capability Where the Work Is Managed.
The strongest users of this coaching are the people close enough to operations to see process problems and senior enough to mobilize their teams around improving them.
Team Leaders
Learn to map work, identify waste and turn day-to-day process problems into structured improvement activity.
Operations Managers
Strengthen process ownership, cross-functional visibility and the governance discipline needed to sustain improvements.
CI / OpEx Practitioners
Use Presto and the coaching relationship to scale repeatable improvement methods across more teams and processes.
Choose the Level of Help You Need
Coaching Builds Capability. Consulting Adds Hands-On Delivery.
The difference is intentional. Coaching helps your leaders learn the method while progressing their own work. Consulting is available when you want the Presto team to take a more direct role in doing the analysis and building the outputs.
We facilitate. Your team learns and owns the follow-through.
- Guided SIPOC and process-mapping sessions
- Facilitated TIMWOODS and waste analysis
- Process walkthroughs and structured questioning
- Homework and review between sessions
- Capability building for Team Leaders and Ops Managers
We get more hands-on and build with you.
- Deeper analysis and information gathering
- Hands-on process mapping and documentation
- Structured improvement design and facilitation
- More direct preparation of outputs and recommendations
- Consulting engagement tailored to the operational challenge
The Outcome
Improvement Becomes Something Teams Know How to Do.
The goal is not a library of process maps. It is an operating habit where teams can see problems more clearly, analyze them consistently and turn learning into governed action.
Better Process Visibility
Teams understand how work flows and where dependencies or handoffs create friction.
Faster Waste Detection
Managers become more capable at spotting inefficiencies before they become accepted as normal.
Stronger Problem Solving
Root-cause thinking improves the quality of corrective and improvement actions.
Owned Improvement Work
Takeaways become homework, projects and actions with ownership rather than disappearing after workshops.
Sustainable CI Capability
Team Leaders and Ops Managers increasingly run the methods themselves with the coach behind them.
Continuous improvement coaching
Don't just map the process. Teach the team to see what should change and give them the discipline to change it.
Process Improvement & CI Coaching
Talk to Presto
Build Better Processes and Better Improvement Leaders at the Same Time.
Work with a Presto coach who can facilitate the analysis, challenge the thinking and keep your team accountable for progressing the improvement work.