From 80+ Daily KPIs in Spreadsheets to Real-Time Performance Management

Make prior-day shop-floor performance easier to review and act on

Digital transformation was high on Union Paper Mills' agenda. Management wanted a more effective way to review prior-day shop-floor performance statistics and analytics during the daily morning management meeting.

The existing approach relied on offline spreadsheets to manage more than 80 daily performance indicators. UPM wanted to remove the administrative burden and risk of that approach while increasing the speed of tactical decision-making.

Move KPI management into a real-time, cloud-based operating rhythm

UPM selected Presto KPI as its KPI management solution. Performance information could be brought into a governed digital environment where leaders could review underperformance, assign corrective actions and connect daily performance management with continuous improvement.

The case study also records that staff could begin using Presto successfully with approximately 60 minutes of training per person, supporting wider adoption across the organisation.

Turn performance visibility into faster corrective action

• Enhance the sense of urgency around underperforming KPIs.
• Increase ownership and sense of purpose at subject-matter level.
• Create a non-confrontational continuous-improvement culture where issues, problems and related waste are visible.
• Reduce excessive documentation, paperwork and communication.
• Solve problems at the seed level before they become chronic.
• Automate the KPI management process to reduce risk and increase operational efficiency.

A stronger connection between KPI review, ownership and improvement

The original case study reports 25 cumulative hours per week saved on administrative activities, 642 staff assigned roles and responsibilities, 920 corrective actions agreed and assigned across business operations, and 158 continuous-improvement opportunities approved and assigned to team leaders and middle management.

These results show the broader operating-model impact of moving performance management out of isolated spreadsheets. KPI visibility becomes a trigger for ownership, corrective action and improvement rather than simply a reporting exercise.

Recover, recycle, recreate

Union Paper Mills is a UAE pioneer in recycling waste paper to produce containerboard. Its operating model supports paper production that is less reliant on virgin fibre and forest products, while contributing to the reduction of carbon footprints through environmentally focused manufacturing.