The Challenge
Give a young organisation structure while it is still growing quickly
RCID Laboratories of Bhilai was founded in 2023 by Dr. Shrutica Tamrakar and offers more than 300 types of tests for infectious-disease diagnosis. The business grew quickly to more than 30 staff, including 18 laboratory technicians, supported by administration functions such as Legal, HR, Sales, Marketing and Procurement.
As the organisational landscape evolved, the new COO, Amit Saurabh, was looking for a digital transformation partner that could help structure a KPI-focused performance-management programme while also tracking change projects across the business.
The Approach
Build the operating-management foundations first
The first stage was not to overwhelm the team with reporting. It was to create basic operating discipline. The organisational landscape was mapped into Presto, an initial process portfolio was drafted and captured by team, and projects and goals for team leaders were linked back to corporate strategic initiatives.
From there, target metrics were agreed around improvement areas including productivity, quality and employee engagement. KPI management training was activated to support the daily performance of six team leaders, while an initial management reporting and review cadence was proposed to Senior Management.
Quick Wins
Move from organisational setup to practical governance
- Teams mapped: the organisational landscape became visible on the Presto dashboard.
- Processes catalogued: an initial process portfolio was drafted and captured for each team.
- Change-project milestones mapped: projects and goals for team leaders were catalogued against corporate strategic initiatives.
- Initial KPIs agreed: measures were established to capture daily commitment activity and support monthly reporting to senior managers.
- Three users trained: the Senior Team established three primary users who were progressing toward Presto product-champion status.
Quality & ISO 9001
Support a quality-focused business with a more disciplined operating model
RCID Laboratories is an ISO 9001:2015 certified, government-approved specialised infectious-disease testing laboratory. The case demonstrated how a smaller, quality-focused organisation can use Presto to introduce greater structure and discipline without waiting until the business becomes large or complex.
The emphasis was therefore on creating a scalable management foundation early: clearer organisational structure, visible processes, project milestones, target metrics and a repeatable reporting rhythm.
What Changed
A clearer foundation for growth, performance and management review
The initial implementation gave RCID a structured view of its organisation, a first process catalogue, mapped change-project milestones, an agreed starting KPI portfolio and a defined management-review cadence.
It also created a small internal group of three primary Presto users who could become product champions and help the organisation sustain the operating model as it continued to grow.
